Shipping your package
Packages are dispatched within 3 to 10 working days of receipt of payment.
Packages are dispatched via Colissimo for France and DHL for international deliveries, with tracking and drop-off without signature.
Regardless of the chosen delivery method, we send you a link to track your package online.
Shipping costs include preparation, packaging and postage.
We recommend that you combine all your items into a single order.
Cartons are the right size and your items are properly protected.
Returns and exchanges
You have 14 days in France and 28 days abroad to exercise your right of withdrawal. This period runs from receipt of your order.
You are responsible for return shipping costs.
To avoid any risk of breakage, all returned orders must be sent in their original packaging to the following address:
Jean Roger Décoration
18, place des Vosges
75004 Paris
Tel: 01 48 87 22 14
If you have any questions about the procedure for returns and exchanges in France, please do not hesitate to contact us by email at :
[email protected]
From abroad, you can submit your return request directly from the link below: